[Resolved]  Tikona.in — Highlighted This many times with Tikona Customer care but no one replied back on that

Address:

Ghaziabad, Uttar Pradesh

I have reached out "[protected]@tikona.in" customer care many times however I have always end up getting automated email's with new Request no (some of them given below), But please note that none of them has been resolved as of yet. My Request No's - 1-[protected]. - 1-[protected]. - 1-[protected] (July 8 '15) - 1-[protected] (July 9 '15) 5 to 6 month back I requested for disconnection as I had two Tikona connection and non of them were giving adequate speed or performance, hence I opted out from one connection (id no: [protected]) and I requested this both on call with your customer care and as well as in email too. I have been told that after closing of the particular month my connection will be disconnected and I will get a rebate of INR 350/- on my last bill.. My connection will be kept deactivate for the period of two month and if I wanted I can make it active again.. And if I don't want to get activated they will disconnect. So I stopped using my connection much before the next billing cycle. Instead I got more then my normal tariff charges.. i.e, 950/- I could have even paid that, but I have been promised a rebate so I called the CC again to confirm about their promise for rebate and why I got more amount then my regular tariff.. they said they will get back to me on that and I will get a call from their team, but nothing as such happened.. I kept calling your cc in a gap of 10 to 15 days.. however nothing happened.. After 1 month I got additional monthly rental tariff, which was hardly unacceptable, as I already requested for disconnection and I was not using the connection as well.. Since then I tried to call many times your cc, but I only got the promise of that someone will call me back.. From last 5 month I am getting almost 10 to 15 calls on a daily basis from your automated system for making the bill payment.. I have almost blocked most of those number.. I would request you to look into this matter and get it resolved at the earliest. I am ready to pay the legitimate bill if someone is ready to talk to me. Thanks Manish