[Resolved]  Tikona — Inappropriate billing

Address:	560092
Website:	www.tikona.in

Sir/Madam,

UsedID: [protected]
Plan: ADBBM4M750

I was user of Bangalore tikona service from July2015 to Jan 2016. Problem started when internet stopped working suddenly and I was no were getting any internet service. In spite of making several calls to customer care they only used to promise to solve the issue but it was never done. I was really frustrated with their Customer service coz I had to keep on calling them, the worst I had ever seen. I call them, they put me on hold this went on for nearly a month or so then I decided to terminate the service and informed to collect their device. But their Rep. told me that device will not be collected back it will remain with customer only as amount of same will deducted from my security deposited at initial.

With reference to my request number 1-[protected], which was related to connectivity issue, local technician told that this issue cannot be resolved as it signal fusibility is not possible and only option is to terminate my account. Same I explained to Tikona care and told them to terminate my tikona account, but they were refusing to terminate my account telling me that may be in future if I relocate to another place I can opt for reconnection again. No-way not even to my grand children I will suggest about Tikona service. Even my friend was using the same service he also faced same issues.

Refusing to my termination request I just told them to stop my billing, for month of Feb for which I've not used internet service, they generated the bill and sent me mail telling about my bill dues. Why shud I pay for it if I've not used internet. Since the amount remains pending with them now I'm getting harassment call from some UP based advocate (+91 [protected]) threatening me that FIR is charged against me for not paying my due amount.

For service usage period mentioned above, my record remains clean and paid my bill at correct time but for Feb2016 they generated they bill which I am not supposed to pay. I just want Tikona service to be terminated at immediate and amount to waived off.

Help with this with Spam/threatening calls from Tikona.

Regards,
deepak