Tikona — Incorrect bill - [protected]

ankit.gupta0121

from Gurgaon, Haryana

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	tikona.in

Each month I get incorrect bill which I have been disputing from Nov-2015 as charge of 1500 approx was charged inappropriately. After that in Feb services were stopped as I did not get the correct bill. Each Month they put additional charge of Rs100 as late fees. Every time I call customer care and explain the scenario they agrree for the resolution and refund but in the end it turns out to be false information. Escalation ID J.nair is like a machine operated response which can not do more than copy and paste.

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Comments

Bluesys

from Ahmedabad, Gujarat

My I'd [protected]
I have take plan for 2 login but Tikona has suddenly changed our plan without any pre notice and after calling customer care not getting any response and drop our call multiple time.

I am not happy with Tikona Service

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed May 12, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Gupta,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

ankit.gupta0121

from Gurgaon, Haryana

12th May is when I got Tikona people are working on this request, But still no update -

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subscriber,

Greetings from Tikona

With regards to your concern, our team member tried calling on your registered mobile number however there was no response.

We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

ankit.gupta0121

from Gurgaon, Haryana

Please read emails to get the correct mobile number. Whats is the discussion needs to be done now- I am disputing the fraud charges of approx 1500 + late fees on thue bills, When you are sending the correct bill.

ankit.gupta0121

from Gurgaon, Haryana

any updates Tikona team ?