[Resolved] Tikona — Incorrect / Inaccurate / False billing | |||
Hello Team, I am very disappointed by the way Tikona treats its customers. Let me describe the whole incident. I took this connection and used it for 6 months. After 6 months i decided to close / cancel this connection, as I was getting a better plan on a cheaper rates with good speed. I called up the customer care and gave a request to cancel the connection. I was transferred to a senior engineer who convinced me to not to cancel the connection but to temporarily keep it on hold / suspended on a daily charge of 3 rupees per day for 90 days / 3 months, so that if later I decide to use Tikona again, it will be easier to re-enable the connection. 2 weeks back I got a bill of 1400 rupees and when I called the customer care to confirm as to why I was billed 1400 rupees, they informed that the connection got activated after 30 days (instead of 90 days) and hence billed for the same. They took the complaint and I got a waiver of 700 rupees. I fail to understand that as per 3 rupees per day i should be billed 300 rupees and not more than that as the usage is 0kb. I am not going to pay any amount more than what I am supposed to pay and I am ready to make the payment of 300 rupees. I also gave a request to cancel the connection, for which I have not received any update yet, where it was supposed to be cancelled in 4 hours. Kindly look into the matter seriously and revert back to this email as soon as possible to avoid me taking this up the escalation level. Name: Rajesh Muduluri Service ID: [protected] Regards, Rajesh Muduluri Was this information helpful? | |||
Dec 8, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 27, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Muduluru, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Oct 31, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Muduluri, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||
 2 Comments | |||
Comments
First mail details to
[protected]@tikona.in
By govt rules, every tele organisation need to have this.
Then register complaint again them online with department of telecommunication
Http://pgportal.gov.in
User your mobile recorder to record calls and keep them handy as evidence.
Ask compensation for mental torture and harassment
Spread this to o
[protected]@tikona.in
By govt rules, every tele organisation need to have this.
Then register complaint again them online with department of telecommunication
Http://pgportal.gov.in
User your mobile recorder to record calls and keep them handy as evidence.
Ask compensation for mental torture and harassment
Spread this to o
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Lastly some lawyer calls me and tells me failing to pay the bill he will put a case against me in the court.
I dont know what Tikona was trying to do with customers.
If we ask them to disconnect the service they come up with all BS reasons which are not acceptable at all.
Please take this matter seriously and revert at the earliest.
If required I can share my user id too.
Regards,
Anitha Nair