Tikona — Installation given in an Infeasible Area

kaushik8890

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

The installation engineer cheated me saying that my home is with in the range of the tower. However after 40-50 calls to customer care and 10 engineer visits (all this in 2 months) finally, the area manager declared that the area is not feasible for a connection. I am asking for installation refund and the company stopped replying. During the 2 months it is colossal waste of my time talking to all the useless customer service representatives who cannot understand my problem. Doing mistake is one thing and can be acceptable but trying to cover it up and wasting the time of customer is inexusable.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kaushik,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA0069 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kaushik,

Greetings from Tikona.

Please be assured that your concern listed Jan 03, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Parikh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care