Tikona — Internet connection

Address:122001
Website:www.tikona.in

Dear all,

I am sad and feel very very disappointed stating to you that you have failed to provide an average class service. Initially when I requested a connection and the way I got the response from your sales team for installing the connection, it would have been quit satisfactory if the same energy your company would have shown in giving the service but it didn't.

Since I got this connection I am continuously facing the connection problem, I escalated the issue many times but I feel no regret to say that this is worst internet service I have seen ever and would not recommend anybody to use it.,

If you still have some intention to stay in the market then you must feel ashamed that since last 20 days I am not able to connect and have not used the internet and have called your customer care 2 3 4 5 times a day but there is no concrete action..

I request you system to please close this connection immediate and collect all you devices other wise I will through all everything on the road and will forget my money paid to you.

Not doing so will drive me to go to consumer court and recover a single penny with interest from you.


Thanks,
Virendra Kumar Mishra
Tikona Id:([protected])
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Virendra,

Greetings from Tikona.

Please be assured that your concern listed June 2, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Sorry to say, Problem is still not resolved.
Dear Mr. Mishra,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in’

Regards,
Tikona Care

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    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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