[Resolved] Tikona — Internet connectivity and mental harassment

Venkatesh.pwr

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411033
Website:	www.tikona.in

I am using the internet from january 2017 till date. But every month i have to call continuously for connectivity issue and from customer care they never used to answer the call and resolve my issue. If the issue will get resolve then it will again after some hours the same issue will occur. And somehow the call get connected to technical support at that time i will be in office and they will say switch off the router and the tikona adapter and my question was "how i am suppose to do this because i am in office away from home. If i will say send some technical support guy for help" and their answer will be like "sir we can't help you unless and until you will be in home and do as we say". This didn't happen one time it was always.

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Aug 22, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Jul 10, 2017

Updated by Venkatesh.pwr And one most important thing I forgot to say is of "Wrong Bill amount". I will get unexpected amount and wrong wrong which I cleared with them but again same is happening and it is adding to the next month. So according to monthly bill I am calculating and giving that much only.

Verified Support

Jul 10, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Jul 12, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Jul 10, 2017. Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Jul 13, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

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Comments

Venkatesh.pwr

from Pune, Maharashtra

I already shared my details with you and your customer representative. Tikona's technical representative came in come day before yesterday and when he asked me "Sir from how many days you are am suffering this issue" I told from the first day when I took the connection." he replied " He came in my home first time and he is the only person who is technical guy in our area and the person who came before were the sales team members". I got shocked and he told me he will come on 13 July 2017 but still didn't resolve my problem. I want to close the connection as you all are making fake promises to customer which is not good for you and Tikona.

My customer Id of Tikona:- [protected]...