[Resolved] Tikona — Internet not connected last 3 months

kumarany2j

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600113

My customer id is [protected], I have been using tikona post paid connection for more than 10 months initially it was so good but last 3 Months I am not getting the connection properly. I have called customer care more than 100 times but they didn't solve the problem till now and they generated bill For not using the internet. then I called them to disconnect the service but they asked me to change the prepaid 1000 rupees plan they gave assurance to give uninterrupted service. But they simply cheated me

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Nov 2, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Sep 21, 2016

Updated by kumarany2j Will it take another two months right?? Atleast 100 times I heard the same response from your side. But the problem didn't resolved till now. However I changed the connection to prepaid or else you will keep on generating bills for your death internet connection.

Sep 21, 2016

Updated by kumarany2j We certain group of people will register complain against tikona.. We all facing the Same kind of issues and tikona is not allowing us to go out from their network instead they are forcing us to change 1000 rupees prepaid plan. After changing to prepaid plan they are not providing internet. The worst network I have ever seen in my life.they will not allow us to go out from their network and they are keep on generating bill for their dead connection

Verified Support

Sep 29, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care