[Resolved]  Tikona — Internet service disconnection:

Address:

411028

I have requested to disconnect internet services provided by Tikona to me on 10th March, 2017 with immediate effect as i am facing issues with internet connectivity and services. i have raised requests many times to resolve issues with connectivity but i didn't see any improvements.
during my call with executive, they asked me give them a chance to resolve the issues i am facing. i said its up to them whether to resolve or not but i cleared i don't want their services anymore as i fed up with them. in month of February i didn't even able to use half the allotted data as there are issues with connectivity.
I have received one or two calls from Tikona technical team regarding service i made them clear that i don't want service anymore and asked to disconnect my service. they tried to convince me by saying that they will waive off my previous bill. I said i dont mind even they dont return my money but need disconnection.

After all these discussions I received a bill amount RS.862.47 for the month of March. without any communication/information regarding my request for disconnection.

when i am talking with one of the executive today, he said i have to pay this bill as i raised the cancellation request after 3 days of my billing cycle started. but i haven't been told about this when i raised this request and even there is no internet provided to me during this period.

i used tikona services for more than 9 months, even i referred my neighbor to get his connection from tikona.

after all this i say i am really unhappy about unprofessional response from tikona. if you want to retain any customer you must give him a value for his money rather than playing these kind of tricks really cost your reputation.
i hope being a service organization you care for company reputation.

Hence i request to recall the bill sent to me and provide a confirmation on disconnection and no dues.

thanks and regards

Sravan chitturi