Tikona — Internet Services

Address:

New Delhi, Delhi

I installed a new connection of TIKONA to make sure i get the service on time and hence disconnected my previous local ISP as their operational time was only during day and not on night. To avoid any circumstances to getting services delayed i swtiched to Tikona . However that was a a bad move and a biggest mistake i ever made. It a nightmare since i installes this connection . 25th May 2014 when i installed this Tikona and i payed INR.3100 ( 2 Months Advance Rental + Installation Fee ) which said i willl have 2 MBPS of Speed till 50 GB but as per their advertisment it says "No Speed Downgrade or NO GB Download Limit" which is totally misleading coz they downgrades a speed after 50 GB which is never said by their executive . Now the real issue is here on Thrusday ( 29th May 2014 ) there was a strom in Delhi which caused failure of some network which i as a human being understand so next morning i contaced their Cust Service dept ( it takes almost 15 mins to 20 mins to speak with technician) and their rep told me as because of strom their network is down so i said no issues and gave me a time frame that by 4 PM on 30th May will be resolved so i waited until 4 PM it was not fixed and called up around 8 PM in the evening to find out as it was not fixed then they said will be fixed in 8 hours and filed an official complaint . Next day morning i.e, 31st May 2014 i spoke with rep she denied to give any time frame to get it fix then i spoke with supervisor and he assured me it will be fixed by same day and was not fixed by 2 PM then i contaced in afternoon spoke with same sups and assured me again that will be fixed my evening . No result not even next day i.e, 1st June 2014 . Now when i am asking for a refund their billing dept says i[censored] cancel the services you will not get any refund and i asked why they says that they are providing the services and thus cannot refund . So i don;t understand here it's been 4 days now i don't have services from these people and they are denying to pay me back. So please help me if anyone has a solution, i would want to know if i can file legal charges against such a fake company who promises and services are totally fake.Avdesh - [protected]