| Address: | New Delhi, Delhi, 110083 |
Hi tikona team,
My service id : [protected]
After a a lot of phone, finally you forced me to write a email to your careless company who doesn’t think about costumers problem. You guys only think about making money from your costumers. For payments you just keep on calling the costumers and even you send your employee to collect money. But when it’s about service you guys never answer our calls and just make a fool of your costumers “we are proceeding your complaint to our executive”
I am facing internet speed and keep disconnecting issue from last 4 – 5 months and i keep calling you every week regarding my complaint.
Even on 1st aug. Your engineer (Prabhakar singh yadav) came at my location to check our internet setting (Reference number : 1-[protected]). He told me "there is some issues with tikona tower so we need to adjust receiver (Which is placed in my location) and sender (Which is placed in tikona tower). So i will come tomorrow with engineer to adjust your signals." after that he didn't came to my location and also didn't pick my call.
I also call you last week (22 aug.) for my internet issue ref no. : 1-[protected], your executive told me “your complaint is in process and one of our senior executive will call you within 24 hours” and now today is 29 aug. No one called me or messages me regarding my complaints.
You guys have no idea how much losses are i am facing because of your poor services.
Now i want to escalate the case to your senior authority to work on my network issue and otherwise now don’t expect from me that i will pay any single rupee from my pocket.
It’s my humble request to you to do something regarding my issue asap.
Thanks and regards,
Ranbir rawat
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