Tikona Internet — Unnecessary Billing Even after Disconnection

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in/

Dear Sir/Madam, I had applied for Disconnection on 13th of July, 2 days before the bill date (15th July). Tikona takes payment in advance, so technically I had already paid for the bill and with 2 days to spare. My roof-top-device was collected on 22nd August by Tikona Engineer and I was provided a receipt. Since then I am being harassed by Tikona with different bills they keep generating. Initially by their system and later by their collections team. After calling repeatedly, every time they promise me with a resolution but then they send a bill. I have no outstanding whatsoever. First bill was receipt last month for Rs 938. I was confirmed by their team member that I dont need to pay it since my account is suspended and I have not consumed any data from 13th of August. This month I was billed again for Rs 172. Rs 100 late fee and some adjustment of Rs 766 and hence a Net of Rs 72 leading to a total of Rs 172. When I called again, their representative said that they had not received any information regarding device collection and that I needed to send the device collection receipt again. When I said that I had mailed the confirmation on 12th of September, they first said that there was not mail and then later confirmed that there was a mail but not attachment. I have attached the same receipt copy with this complaint. I hope that the Consumer Complaints forum will support in this case and help me over come the mental harassment by Tikona