[Resolved]  Tikona — Late dissconection when asked and charging extra money

Address:

Jaipur, Rajasthan

I took Tikona broadband connection(user ID- [protected]) on 25 December, 2012 with payment of Rs. 2613.20 which includes installation charge + 1 month rental till 14 February, 2013, but in 2014 I got frustrated with the pathetic service and after multiple unanswered complains, I requested for disconnection on 11 July 2014 (via email and voice call) and found the attached response from company. As per the ambiguity shown by mail i concluded that it will be disconnected in 10-12 days. But nothing happened. Again I put a fresh request for disconnection on 5th August 2014 (via email and voice call) for disconnection but again received the same response but connection was still active. between 11 July to 2 August 2014 I called and requested them many times for disconnection again and then only it could be disconnected. But to add to my surprise company fined me with Rs.1221.96 (1121.96 + 100 fine) with legal notice. With this behavior and unprofessional-ism of this broadband provider, I faced mental torture and now they are threatening with legal notice I submitted all devices and accessories to tikona disconnection engineer, but after submitting all devices and accessories they are not refunding my security charges, after returning devices and accessories they should pay my security money back. Instead due to mental torture and legal notice i paid Rs.1221.96 (1121.96 + 100 fine) date 15 September 2014