Tikona — Legal notice filed by Tikona

Address:

Bangalore, Karnataka

I brought Tikona broadband connection on Sep 2014. My user ID was [protected]. Since the service was very worst I planned to surrender the connection. I enquired about connection surrender procedure with customer care and they said I need to call them on the bill end date and raise request for the same. On 25 Dec 2015 (End of billing date), as per Tikona customer Care's advise, I raised a request to surrender my connection. Request Reference number 1-[protected]. They said in 15 days executive will come and remove the connection. To be on safer side, I unplugged the network wires from the router and I was not using it. They came up telling that I'm accessing the Internet. A person from their team came my home and he itself saw that the network wires were disconnected. I told them clearly that I haven't accessed. No proper response thereafter. One day they said I need to pay 2193 Rs for broadband usage. Got a call from Delhi lawyer stating Tikona filed a case against me. Now I need to pay for what I haven't used. The worst broadband service in India I have ever experienced. I really regret that we have such companies in India.