[Resolved] Tikona — link is not feasible at my location

vrjaiswal

from Mumbai, Maharashtra

Address:	411028
Website:	Pathetic Broadband connection from kind of FRAUDSREERS "TIKONA"

The tikona connection (Id: [protected]) took about a month ago. But within a week i had about 10 complaints of link not running. Within 15 days i had more than 20 complaints registered and 4 engineer visits to my place. The engineer have feedbak that the link will never run as the access point is too far compared to the maximum distance allowed. I had requested for termination of the link and refund of the money which they confirmed will be done by the end of september 2017. But nothing is being done till now.
Now even the my registered number is not allowed access to their complain number and talk to their representatives.
The level of being pathetic is taken to new heights by tikona by being such a fraud.

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Dec 19, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Jaiswal,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Oct 13, 2017

Updated by vrjaiswal Mr Tikona,

I would like to tell you that I need a termination and fast. And as your representative was telling that I have used 8GB data in Aug .. well I would like to mention internet service breaking after every hour or two or few doesnt means you have provided me service. That is a headache. and that kind of service also consumes data hence 8GB. Now kindly confirm if you guys have enough courtesy to provide me my refund (entire) or still I need to wait. It is almost a month I have requested termination (15 Sept). Dont know what you guys are upto.

Thanks!
Vishal

Verified Support

Oct 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Jaiswal,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Oct 19, 2017

Updated by vrjaiswal If you guys are not getting from my messages I need termination of the link since 15th of Sept 2017. Which is not yet done. Also confirmation on the refund.
You guys are such a laid back characters that more than a month later my termination request I have no confirmation. And still you want to send the engineers to my location, when a month has passed by for the termination request.

"I need a confirmation on mail of my termination and the full refund".

Please do it and stop HARASSING customers

Verified Support

Nov 16, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Jaiswal,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Nov 17, 2017

Updated by vrjaiswal Mr Tikona Digital Networks,

Can you please confirm even after 2 months of my request of termination, why the confirmation is provided now and why the representatives from your company is not coming to take your useless items.

Please confirm when will they come and by when will they confirm the full & final settle amount. And that amount has to be no less than the amount I paid at the time of installation. Because your service didnt help me a bit, on the contrary gave me more problems than good. Even now it is not resolved.

Kinndly confirm the same ASAP.

Thanks !
Vishal

Verified Support

Dec 30, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Jaiswal,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 604.87/- will be delivered at your premises within 20 to 25 working days through cheque.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.