Tikona — Low or less Bandwidth as per plan

Address:

C8, Vishnupuram, Ghulenagar, Vadgaon Budruk, Sinhgad Road

Hi,
Please help me to file a complaint against Tikona Broadband. I'm using their services for almost a one and half year and since then I'm not receiving the expected bandwidth that was promised to me at the time of subscription. Most of the time, I cannot do my official work due to this issue and this caused me inconvenience. I've sent them multiple mails, called them multiple times but it didn't turn out positive. Now, finally they sent me a mail saying there are some technical issues in this region which will take some more days to resolve and therefore they cannot provide me expected services. If this was the reason then how could they take this long period? . I want a valid compensation for my work loss and mental harassment due to this worse internet connectivity.
Please consider my grievance to proceed with this complaint.
Cosumer ID [protected]

Regards,
Heramb Mahabal