[Resolved]  Tikona — LOW SPEED-CHEATING PLANS-NEED JUSTIFICATION FOR DISTRESS

Address:

Chennai, Tamil Nadu

Dear Sir, I am Santhanakumar from Chennai, Tamilnadu and my Tikona Customer ID is [protected] and was in the plan 849 few months before. As per the plan 849, they assured that I can get speed upto 4 MBPS for first 5 GBs and upto 1 MBPS after fair usage. But I was getting just 40-50 Kbps after fair usage and I have made MANY complaints related about this low speed through mail. There was NO RESPONSES FROM TIKONA for my mail and complaints. Upon speaking to the technical person in the customer care, they are not ready to talk about the low speed, they focused only on collecting the bill amount even they knew the reality of my case. As a solution, they must send a technical person to solve the problem. But, instead of sorting out, they seized the Tikona instrument without giving prior intimation and threatening me in the name of Legal case. I am paying the due respect to other service providers and maintaining my decorum until this day. Really seizing instrument without my knowledge is very shameful moment in my life and didn’t expect this kind of treachery from TIKONA. Finally, I have paid last 4 months without proper utilization. So kindly help me to get back the amount for last 4 months, suggest me to take this case to the next level and need justification for dissatisfaction, distress and grief given by TIKONA. Thanking you. Regards, M.Santhanakumar