[Resolved]  Tikona — Manipulation in usage session history

Address:

Surat, Gujarat

I am using Tikona internet plan ADBBM699, under plan Tikona has to provide first 20 GBs @ 2Mbps primary speed and after that secondary speed of 512 Kbps unlimited in a billing period from 15.6.2014 to 14.7.2014 i.e monthly bill cycle period. On 2.7.2014 i checked my session history and it shows 16447 MBs use during the period between 15.6.2014 to 2.7.2014 and the same day secondary speed of 512 Kbps started. On 2.7.2014 i lodge a complaint but they said my usages are more than 20 GB.On 3.7.2014 again i checked session history and it shows 22172 MBs total usage during period from 15.6.2014 to 3.7.2014 while in session history usage on 3.7.2014 is 83, 15 and 143 MBs only. Now i need clarification of following questions: 1. On 2.7.2014 my use was only 16447 MBs then why i was provided 512 Kbps speed as i am entitled to get speed of 2 Mbps as per the plan ADBBM699 for which i am paying advance rental every month. 2. On 3.7.2014 session history statement shows total usage from 15.6.2014 to 3.7.2014 was 22172 MB while in the statement usage was 83, 15, 143 MB i.e. only 241 MB. While usage are only 241 MB then how total usage became 22172 MB from 16447 MB. I don't under stand their mathematics. I am doubtful that Tikona is doing this practice with me in every bill. I made several complaints at customer care and nothing has been done in this matter. After that i made complaint to Tikona Appellate Officer 4 times but i have not heard a single word from their side. You are requested to look into the matter and make sure that Tikona should not practice these with their customers. Also provide me my unused primary unused data back to me. I am sending herewith session history extracted from Tikona self care centre of[protected] and[protected] for your persual.