[Resolved]  Tikona — mental harassment

Address:	401107
Website:	www.tikona.in

Tikona is harrasing me for almost last 4 month now. I requested disconnection in june 17 as i was getting same plan in cheap rate and i also requested for retention and the executive told me that there is no way to retain the customer and you do not have to pay any bill as all your bills are already paid by you. After 1 week i got a call from tikona stating that reason behind for disconnection and we can give you better plan and it was a mistake of last customer care executive who was unable to provide you the complete and correct details. Last executive misguided me. I don't remember the name but i want to take serious action against her. I am working in bpo night shift so i regularly getting a harassment call from tikona regarding my bill payment. I asked tikona many times to call me and explain me about my billing cycle and plan because the executive told me something else and tikona charging me more than that plan. Till date i have never got a call regarding the same and threatening me against legal case. On 29th sept'17 i received a call from tikona and executive was so rubbish and she don't even have a manner to talk with the customer. She was evry rude on call and abused me. After disconnecting the line she called mr from different no +91-[protected] and againg statred abusing me. I want tikona to remove such uneducated and manner less employee from the company.
Then few months back i got a call from a guy claiming to be from their legal department telling that i need to pay the outstanding amount.
Today, on 29th sept'17 i called tikona regarding my bill payment. My total outstanding was 857/- including late charges out of which after talking to executive ruksana chaudhary i paid my actual bill 621/- rest she promised to wave. Request id for the same[protected]. She was helpful but did not asnwered my all queries as i was unable to complete the online transaction and she was rushing throughout the call. She also disconnected my call and never called me return back for the same. On top of that i again called and asked them to help me. Agaon, ruksana only was on the line. Though, she helped me but she also don't have a manner to talk with the customer. She was also not polite and i think she is not happy with the job and removing frustration on customer. Tikona, please keep some good and educated employee. You have already spoiled your image in the market.
But as you all very well know tikona is a trap.

I am being harassed regularly and no one listens. Neither customer care

Tikona usid: [protected]