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Dear Kush,
Greetings from Tikona.
Please be assured that your concern listed Aug 15, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Greetings from Tikona.
Please be assured that your concern listed Aug 15, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Today I got a call from the customer care executive and he told me that since Tikona deletes it's customer database every 9 MONTHS, so it can't help me. My question is when the issue was existing for 1 year why did they still have the records after 9 months. Basically when they get the money they suddenly delete all the records?
Dear Tikona, If you dont have records, please contact the email address of
venkatesh.[protected]@tikonapartner.in,
rajasekhar.[protected]@tikona.in,
balu.[protected]@tikonapartner.in
s.[protected]@tikona.in
What is the customer's mistake if you can't maintain records? Servers are very cheap now days, do you mean to say you don't have money to maintain even one year of customer data? I have got all the mails and snapshots which I need as a proof to sue Tikona for this mental torture in the consumer court which I am going to do in the coming week if I don't get my refund. Please know that I am an Engineer from IIT and I have the technical know-how to debate you over any technical matter. So please stop messing around with some phony customer care executives and call me when you are really prepared for a solution.
Warm regards,
Kush Mishra
Dear Tikona, If you dont have records, please contact the email address of
venkatesh.[protected]@tikonapartner.in,
rajasekhar.[protected]@tikona.in,
balu.[protected]@tikonapartner.in
s.[protected]@tikona.in
What is the customer's mistake if you can't maintain records? Servers are very cheap now days, do you mean to say you don't have money to maintain even one year of customer data? I have got all the mails and snapshots which I need as a proof to sue Tikona for this mental torture in the consumer court which I am going to do in the coming week if I don't get my refund. Please know that I am an Engineer from IIT and I have the technical know-how to debate you over any technical matter. So please stop messing around with some phony customer care executives and call me when you are really prepared for a solution.
Warm regards,
Kush Mishra
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I have faced the exact same issue an year back with Tikona.
This was my email to Tikona
"
Dear Sir/Madam,
This is with reference to the mail chain which you can find below. I wanted to register this complaint for an issue which I have made complaints against time and again. Please consider this urgent/important. Please find an elaborate problem statement below.
My bill statements say that I have started with Tikona services since January 19th 2012. However, the installation person had come in the presence of my servant at a time when no one else was at home. He installed it in the wrong room and also did not give a demonstration for a working internet. Then I made complaints for installation in the correct room and a proper demo.As a result, I got some waiver of 15rupees and a technical support guy came. But unfortunately, there was a power outage and so he did not connect to internet. The problem however was put as resolved without my proper feedback. As a result of above events I was not able to use internet in the month of January and data usage in the bill is zero. However in the month of February some people seemingly hacked the userid which was known only to the installation person from Tikona.
The screenshots which I have attached have their MAC addresses and none of them is mine this proves that I have not used the internet. Since that time I have not been able to use internet as I didn't know how to log in to the home page. Only last month did a technical support guy from Tikona came and confirmed that the profile was hacked and none of the MAC addresses was mine and showed me how to start internet.
I think it is very obvious that Tikona gives demo for internet usage as a customer is not supposed to know which page to login (1.254.254.254).
I have had numerous talks with local Tikona division and customer care etc. I need a quick solution to my problem as I don't want the matter to bother me here upon. It has already been more than 3 months and I still don't know where the problem is heading. Also I think I am not supposed to know what is the employee Id phone number etc. of the person who came for installation as requested by the customer care in the below mails. Please contact the respected departments/personnel.
Another thing is that I want to know why my latest bill shows a bill rental for the period of 26Apr to 25 May? I need to clarify the undue bills too if there is no mistake. Kindly check.
The last thing to say is that I was very satisfied with my earlier broadband services as it was very customer oriented. I am also happy to continue with TIKONA.
I would need to have a bill waiver ASAP and a normal billing cycle.
User id- [protected]
Regards
Kush Mishra
mishra.[protected]@gmail.com
"
After this I got a threat call from Tikona from delhi court advocate for this issue. I need to report this case to consumer court.
Involved people from Tikona are -
venkatesh.[protected]@tikonapartner.in,
rajasekhar.[protected]@tikona.in,
balu.[protected]@tikonapartner.in
s.[protected]@tikona.in