Tikona — Misguiding / Fraud / Misleading Info

Nature of Complaint: I wanted to upgrade my internet speed, so had to have a new connection in August month, So had paid in Tikona of Rs4713/- During connection.
As per salesman he had told me that there are 2 plans,
a. with router connection & b. without a router connection.
So had taken with router service as he had told me that with the router as he cleared out that the router you will get will be at low cost and it will be yours. and there will be no extra charges for it.
So after connection of 1month in September/October, the router was damaged due to some of the technical issues in the router itself after 2-3 service request the engineer had come and took the router and had told that a recovery router of the company will be assigned to you. (OLD Router which company has)
***** But Now Comes the Issue/ Complain/ Fraud. ******
As per salesman & also the customer care of Tikona itself had agreed that once you take a Router plan, the router which is given by the company becomes of the customer. [ I have 2Call Recording of customer care to whom I have asked they are telling that yes router will be yours ] But the local/ on-site service people - Rajesh Dube, Collection Department Dahisar, Mumbai. Told me that no if the company is telling than tell them & write to them.
But calling customer care they are telling no The router will be yours.
I am Trap in between the customer care and Local Person handling the Area.
- So wanted that if Tikona is wrong then Kindly reimburse all the paid amount as they had given all the wrong information and try to cheat me.
And if the Local Person handler of Tikona is wrong then please provide me a new router as soon as possible.
It's a Clear case of Fraud/Cheating - Informing/Providing wrong information to Consumer to start with there service, After paying they tell something else.
Have 3 Call Recordings of Consumer Care which is telling that yes the router will be yours.
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Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2020
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Tikona Care.
Nov 18, 2020
Updated by akash kot
Hi Tikona Digital Networks Customer Care's
I have complain many times regarding my issue, there is no permanent solution to my problem given to me.
That's why I have to complain here.
If you really feel to help me out you could have contacted me but rather than contacting you are telling me to complain on your portable.
Take it seriously this time I have a complaint here. Please do contact me at [protected], Also you have my details so you can contact me.
It's a company who is responsible to give their service not customer has to run behind you guys daily.
I have your call recording which proves that how you take your customers for granted and also provides false information to the customer and then change your words.
The next complaint will be direct on the notice period of the court.
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