Tikona — Misguiding / Fraud / Misleading Info

Address:

Tikona Infinet Private Limited Registered Office: 3A, 3rd Floor, „Corpora‟ LBS Marg, Bhandup (West), Mumbai –400078 Maharashtra India.

Nature of Complaint: I wanted to upgrade my internet speed, so had to have a new connection in August month, So had paid in Tikona of Rs4713/- During connection.
As per salesman he had told me that there are 2 plans,
a. with router connection & b. without a router connection.
So had taken with router service as he had told me that with the router as he cleared out that the router you will get will be at low cost and it will be yours. and there will be no extra charges for it.
So after connection of 1month in September/October, the router was damaged due to some of the technical issues in the router itself after 2-3 service request the engineer had come and took the router and had told that a recovery router of the company will be assigned to you. (OLD Router which company has)
***** But Now Comes the Issue/ Complain/ Fraud. ******
As per salesman & also the customer care of Tikona itself had agreed that once you take a Router plan, the router which is given by the company becomes of the customer. [ I have 2Call Recording of customer care to whom I have asked they are telling that yes router will be yours ] But the local/ on-site service people - Rajesh Dube, Collection Department Dahisar, Mumbai. Told me that no if the company is telling than tell them & write to them.
But calling customer care they are telling no The router will be yours.
I am Trap in between the customer care and Local Person handling the Area.
- So wanted that if Tikona is wrong then Kindly reimburse all the paid amount as they had given all the wrong information and try to cheat me.
And if the Local Person handler of Tikona is wrong then please provide me a new router as soon as possible.
It's a Clear case of Fraud/Cheating - Informing/Providing wrong information to Consumer to start with there service, After paying they tell something else.
Have 3 Call Recordings of Consumer Care which is telling that yes the router will be yours.
I cannot upload in the attachment tab, please let me know how to share it with you.