[Resolved] Tikona — modem return

Ashutosh Ambike

from Delhi, Delhi

Address:

Pune, Maharashtra, 411037

I have terminated tikon service because o[censored]nsatisfactory service. Now i received a email explaining:
“in case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition.in the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company.in such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber rs. 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans."
Now this modem was not installed inside the residence but on the building terrace. Then how individual is responsible for the correct functioning of the modem?

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Nov 16, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Ambike,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.