Tikona — MOST URGENT : Disgraceful Experience with Tikona - [protected]

Dear Team,

Firstly, TIKONA Agra is a FRAUDSTERS, SHAMELESS From Sales, Technical Team, Customer care since DAY 1 we were facing internet issues many times NO INTERNET, IF IT'S THERE FOR 0.19 TO 8 MBPS SPEED WHERE AS WE HAVE PAID FOR ONE YEAR and STOPPED USING INTERNET SERVICES ..THEY HAVE BEEN HARASSING US AND SHAMELESS TEAM IS NOT REFUNDING THOUGH ISSUE IS IN DAY AND HAD MANY CUSTOMER CARE CALLS AND E-MAILS.

As I and my wife are about to Sr Citizen who stay alone at our house at Agra, Many times your engineer visited which have caused harrassment to us at many times since DAY1 and we need to spend more than one hour on your engineer visit and many times with you (customer care, team at agra, different customer care or different teams executive reiterating it on calls, many times visited office at Agra) for such issues and there is no response from you till today since DAY 1 of connection about cancelling and refund (we have stopped using your internet services due to theses issues) for which have been sending the whatsapp speed screenshots to Rahul Sales, Customer care team and mails with Speedtest screenshots of very slow speed and No Internet along with very less range but there has been no response from you till today as asking since DAY 1 about cancellation/disconnection and full refund .

++ Who is responsible for harassment being faced by us ?

++ Who will be responsible for your person saying from Tikona as you frequently send your technician with no resolution, if we permit your technician frequently visits to my home if any mishappening caused to life or home ?

We don't need your services as asking from Day 1 to you and your team at Agra as we have visited your office and over phone many times.

As per confirmation for which we have recorded calls from RAHUL Sales Agra -

1) Recording call (24-Aug-20) where Rahul has confirmed before taking the connection that you will get v good speed of 25 mbps if you don't get this speed rest assured you will get full refund . Also will guide or tell you the alternatives to get the refund like Mathura transfer as we don't have Tikona there so you will get refund .

2) Recording call (25-Jan-21) - After following up with customer care team and called Rahul on 25-Jan-21 who again assured that i will get full refund and asked to send mail to CEO of Tikona .

Kindly get the connection cancelled and provide full refund as confirmed by Rahul, customer care team failing which i will be forced to approach consumer court or Social Media.

Regards,
Radha Krishan