Tikona — My 4th complaint with the same issue

Address:

Bangalore, Karnataka

My user id is [protected]. I took Tikona broadband connection in October 2013 and because we were relocating in different places I asked the customer care to disconnect it in January. However even after multiple calls and complaints they did not disconnected it and charged me bill for the January as well. I did pay the bill for January 2014 and asked them to disconnect the connection as soon as possible. They assured us they will disconnect it and this is the last charge which we need to pay. However we started receiving call and threatening message from September 2014 onwards that we need to pay the amount of 3100/-. Since my number was used by one of my previous roommate she contacted me regarding it. Unwillingly I have to pay the amount as they said they will seize my government id cards and I will not be able to make any transaction. Please help us regarding this, they neither disconnected the connection and made us pay extra by threatening us. Most of the normal public are not aware of laws. How to get my money back and file a case against those who mentally and financially harassed me? After posting a complaint here, they contacted me but every time its a new story. Sometime they say we went to your old address and did not got our device, after asking when was the time they went there they informed 4 months after registering a disconnection appeal. This is the Ticket No = TIKDE2357 They constantly cook new story and whenever I tell them my points they are completely speechless. They are not taking any action but merely calling us and telling us that whatever they did they had a purpose. Some undefined charges which they never inform to any customer and suddenly when they take your money all the rules starts popping up. Such type of services should be banned who never provide a resolution to customer and try to take out as much money as they can. This is my4th attempt to get justice, the customer care people just give a ticket number to me and ask me to send all the details in their personal customer care email. Did that also, however the person who calls never provide any resolution. I also receive a phone call saying that they will refund the amount. Never received the amount. The people who call you are having no answer, they said we charged you for our devices, which they came to collect after four months since we asked to disconnect the connection. That also we informed to remove it as soon as they can because we were moving, they never paid any attention and now they are cooking some or the other story. Even the customer care finds it so illogical that they could not answer my question, they do not even have the history of our usage (since they already disconnected it but somehow generated bills)