Tikona — Net speed too low for 2 weeks, No resolution from Customer Care

capri23

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

My Tikona Id is [protected]. I am facing low net speed for 2 weeks . I am getting a download speed of 0.75-1 Mbps while I pay for a plan of 4Mbps. I have been complaining to customer care(both over call and mail) for this for a long time, almost daily now. But there has been no resolution to the problem. What I get to hear from them is that our engineer will visit you within 24 hours. But nobody comes. Only what I get is a message that my problem has been attended to. The service is awful.

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Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Aug 04, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care