[Resolved]  Tikona — Never got a refund, more than 3 months after disconnection. TELECOMMUNICATION SCAM

Address:

Chennai, Tamil Nadu

Hi, You can check my previous complaints which never been taken care of. I'll type it again here. In short I need a full refund, and everytime I call tikona customer care they say it will take 48hrs to process the refund and they never send email or provide update. More than 3months so far, they took my money and cheated. SRF Number [protected] Name JAVID HUSSAIN registered in my dad mobile number - [protected] My mobile number - [protected] (You can call me to this number anytime) Customer Account Number[protected] Billing Account Number[protected] USER ID [protected] It took a week for them to setup the device and make everything operational(May 31 around 8PM), next day itself the internet was completely gone and I tried email to customer care, Apellate authority (Nair) and even reached out the same guy Rajesh to help me out. Then I waited patiently for them to reach me out. Took several days still nobody helped, again contacted customer care they said the (useless) device doesn't signal from tower, I opted for cancellation of service (Req # 1-[protected]). Then after few days senior technical support guy (as per my request) came to my place and tried to fix the problem and his MOBILE NUMBER - [protected] keeping for records. He confirmed that there is a disturbance and the device doesn't pickup signal due to interference between two different tikona towers. I asked for a full refund and he said he will arrange that. I called and confirmed with tikona customer care stating that they will give a full refund for non technical feasibility, I was assured that atleast i'll get my investment back. Still I haven't got a refund and everytime I call Tikona customer care, they say i'll get an email with full settlement within 48hrs, which never happens. I called thrice(3times) and everytime they say i'll get an email within 48hrs. Its been more than 3 month so far, they did collected device and everything. Extremely disappointing. Why are you giving such false commitments to the consumers? Government should impose fine to these cheating companies. Regards, Javid Hussain