[Resolved] Tikona — No connectivity and slow speed

Kajal Dhar

from Vasai-Virar, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	www.tikona.in

In the month of april, i took tikona as my isp as they have feasibility in my location, now i use only 2-3 hours of internet in a day but never get a good speed i am on 3mpbs plan where as i getting 0.13 mbps speed i contacted tikona multiple times for the same but they only arrange a tech. Tech already told me its becuase of the reliance mobile network tower and that the reason i not getting proper signal. And tikona asking me to erect a pole near the boundry wall of the roof where they plant there device i took a estimate how much i've to pay for the pole its near about 3500 and tikona wants me to pay for that..

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Aug 21, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Jul 17, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Jul 13, 2017. Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Jul 18, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care