Tikona — No connectivity

Address:

380013

Reference user ID: user id-[protected]
Dear Concern Person,
I am a tikona customer and taken connection on 10.02.2016. Since beginning I am facing problem.

The connection was installed by your technician name SHAILESH PARMAR (Mobile no. [protected]) and Sales Executive Rushabhkumar (m.no: [protected]) they just installed cable for demo and said will come tomorrow for proper installation. I called him many times to come for proper installation he said book complaint so then he stopped receiving calls. i requested sales executive for the same and he sent one engineer who installed connection but said the router (tenda) provided to me by company is faulty need to be replace but then no action from your company side. till today router need to be replaced.
Now comes to Internet usage, I am facing problem since beginning and fed up as every day some problem. Most of the time it did not connect and I am trying again n again but not connected and if sometimes connected the speed comes 100kbps, what I can do with this speed as even not able to check my emails.
I called customer care on 19th Feb (one week after connection) and registered complaint for the same service is1-[protected], 1-[protected], 1- [protected], 1- [protected] .
every time i call custmor care it takes arround 10 minutes to reach techician and then he takes 15 minutes for chacking and trouble shooting even then no solution to problems he says engineer will visit my place in 4 hous but never so happends

But till now no response and update.

Customer support is worst as maximum time their system is down so they cannot help anything.

I am writing very strong communication to TRAI, Telecom minister and other relevant departments to suspend Tikona license as they are doing business of cheating customers and running away after taking the money.

I am requesting to surrender my connection and refund my complete Rs. 4, 500, which I paid for 12 months charges. I will also ensure no one take tikona in my colleague, locality. Never seen such worst cheating company.

Request TRAI kindly suspend license of such ISPs as they are cheating customers, their network most of time down, they claim 4 mbps speed, max time speed get 100kbps, no response from customer care as their own system is mostly down. Please help customer like me to get hard earned money refund from such cheating companies.

SHRENIK SHAH
user id-[protected]
M.NO: [protected]
E-MAIL : [protected]@yahoo.com

Request TRAI kindly suspend license of such ISPs as they are cheating customers, their network most of time down, they claim 4 mbps speed, max time speed get 100kbps, no response from customer care as their own system is mostly down. Please help customer like me to get hard earned money refund from such cheating companies.