[Resolved] Tikona — no connectivity of broadband and pathetic customer care

vinod_151

from Delhi, Delhi

Address:	New Delhi, Delhi, 110075
Website:	www.tikona.in

I just bought tikona connection of 6 mbps, it was promised me that i would get seamlessly connectivity with minimum 4.5 mbps, but i found there is no connectivity at all many of the time. Specially 6pm to 8pm very low connectivity, in rains connection completely gone, it come better at 12pm to 5am, which is really no use for me. There is no grievance process in their site. I would recommend please do not take tikona at all in future. If you call they take 20 minutes and give alternate that they will not charge for the day where connectivity not there, do i reallly take connection for the adhoc basis.

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Nov 5, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Maheshwari,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.