[Resolved] Tikona — No internet and poor customer service

Prakash kumar Dogra

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110044
Website:	www.tikona.in

Hi guys,

I have been using tikona from a long time but never get the internet properly. They always give excuses for no internet. Not a reliable company at all. Worst customer service experience. Would recommend not to use it. Even jio is far better than tikona.
I have to face this issue every month whenever i call them only excuse they provide me with is that there is an issue with the back and however that's a complete lie. Customer service is very poor cause whenever i called them all they do is disconnect the call whenever they don't find anything getting resolve all they have to do is ask me to wait and i have to wait for like 5 to 7 days to get the resolution.

Suraj
[protected]

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Aug 15, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Jun 26, 2017

Updated by Prakash kumar Dogra Ha ha ha got a call from tikona team to resolve this concern and we're asking my card numbers. Funny isn't it

Verified Support

Jun 27, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Jul 11, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care