Tikona — No internet connection and worst customer service

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP3392 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Hi,

Why can't you contact me on [protected]. As said customer care IVR saying mobile of the engineer who is not answering my calls. Why do you guys still want to cheat me.

Thanks

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Apr 28, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Sanjeevi,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Hi,

Atlast they fixed the connection issue but now I am getting speed of only 100 KBPS. Tikona sucks now. Worst customer service.
Now I have a new issue with Tikone regarding the billing.

I got my connection on 25-Mar-2015 and paid Rs. 3371 and they promised that my billing cycle will be 2nd half of the month. In the second month bill they want me to pay Rs. 600 for the period 07-May-2015 to 07-June-2015.

I am under 1250 plan which means my total bill be around Rs. 1404 including service tax and actually my first two billing amount should be adjusted against the initial amount (Rs. 3371) I had paid.

So Tikona cheating people with false promise for speed, service and billing amount.

Thanks

same problem is being faced by me..my user id is [protected] and also i paid an amount of 2810 and now feel cheated by them.