Tikona — no internet no resolution of complaint (tikona id-[protected] (request number is 1-[protected])

Address:

sector-9 new vijay nagar ghaziabad

I had raised a complaint regarding no internet from last 5 days. (Request number is 1-[protected]) on[protected]

1) firstly your support engineer visited[protected] and conveyed to me that there is some network issue from backend, requested to wait for 24 hours to get it resolved.

2) again wait for further 24 hours, message received from your end on my registered number[protected] that the issue related to tikona id - [protected] has been resolved, where my issue is not resolved from last 4 days then why you have communicated the wrong information. (Fake confirmation from tikona).

There is no call support from your side. Customers like me are continuously bearing with no internet issue and no proper resolution has been provided.

Please look into this issue on an urgent basis or guide me where i can report because as a user i have done everything to raise a ticket and in response, after waiting for so long i have received wrong information from tikona that issue is resolved now. From the last 4 days, there is no internet.
For reference, i am attaching the message snaps received from your side.

Kindly look into this serious issue as i have already paid in advance till 15th sep 2020 and already your customer last 2 years.