[Resolved] Tikona — No internet service from march 14, 2015 no action from customer care. | |||
Hello, I am Santosh Kunwar form Delhi. I got Tikona broadband (Tikon ID-[protected]) in Feb 9 2015. Every thing was fine speed was awesome and customer care response was also quick. From march 14 Internet service went down I inform that in costomer care thy told that there is problem in your device it will be solved within 4 hours but not solved. Again called they said it will take upto 24 hours but still not solved. This continued till 19 march 2015 now internet is restored but not sure how much time it will continue. Really frustrated from tikona service they don't know how much I lost in these days without internet there is question on my job also. I have not expected this type of negligence from such a huge and reputed company. Hope this will not continue further. (Tikona ID-[protected]) Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Now it's 8 days I am facing Internet problem, no it's not secondary Internet policy issue and not simply Internet speed issue most of time connectivity was unable.
March 19 it seems problem was solved how poor was I the connection exists only few hours and down.
In these two days hardly 3 hours I was able to use internet.
Call Tikona custom care but they force me to change plan not to solve problem.
Please do something you can send a service person customer care person are very irresponsible they only ask for upgrade high speed plan but mostly I am facing connection problem.
Here are some report seen on browser while connecting Internet.
[protected]-------
Date: Fri, 20 Mar 2015 16:53:43 GMTLast-Modified: Fri, 20 Mar 2015 16:53:43 GMTAccept-Ranges: bytesConnection: closeCache-Control: no-cache, no-store
[protected]-------
The connection has timed out
The server at login.tikona.in is taking too long to respond.
[protected]-------
Unable to connect
Firefox can't establish a connection to the server at login.tikona.in
[protected]--
Server not found
Firefox can't find the server at login.tikona.in
March 19 it seems problem was solved how poor was I the connection exists only few hours and down.
In these two days hardly 3 hours I was able to use internet.
Call Tikona custom care but they force me to change plan not to solve problem.
Please do something you can send a service person customer care person are very irresponsible they only ask for upgrade high speed plan but mostly I am facing connection problem.
Here are some report seen on browser while connecting Internet.
[protected]-------
Date: Fri, 20 Mar 2015 16:53:43 GMTLast-Modified: Fri, 20 Mar 2015 16:53:43 GMTAccept-Ranges: bytesConnection: closeCache-Control: no-cache, no-store
[protected]-------
The connection has timed out
The server at login.tikona.in is taking too long to respond.
[protected]-------
Unable to connect
Firefox can't establish a connection to the server at login.tikona.in
[protected]--
Server not found
Firefox can't find the server at login.tikona.in
Dear Mr. Chhtry,
Greetings from Tikona,
We have noted your feedback and will share the same with our respective team.
With regards to our conversation on February 25, 2015, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona,
We have noted your feedback and will share the same with our respective team.
With regards to our conversation on February 25, 2015, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Mar 19, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care