Tikona — No internet services from the 5 months recharge date, 3 months outage after taking 5 months fee

Address: Manewada

Website: login.tikona.in/userportal/login.do?requesturi=http%3A%2F%2Fwww.msftconnecttest.com%2Fredirect%3F&act=null

Dear Tikona Escalation & Appellate Authority Team,

This email is my FINAL NOTICE regarding my Tikona broadband connection, which has been suffering from chronic connectivity failures and now a complete outage, despite multiple complaints raised over several months.

DETAILS OF COMPLAINTS (OLD + CURRENT):

Earlier unresolved / falsely closed complaints:

SR No: 1?[protected] – Internet disconnecting every few minutes (service unusable)
Appeal / Docket No: 1?[protected] – Claimed resolved on 30 March 2026, which was factually incorrect
Current outage?related complaints:

1?[protected] (04 April 2026)
1?[protected] (04 April 2026)
1?[protected] (07 April 2026)
Since 02 April 2026, my internet service has been completely non?functional (no link / no network). No engineer has visited, no resolution has been provided, and your IVR now blocks further complaint registration by stating that “the technical team is already working on the issue.”

Despite this, I have received tariff revision emails, even though I have prepaid in advance till June 2026 and the service is not being delivered.

This amounts to deficiency in service, misrepresentation, unfair trade practice, and violation of TRAI Telecom Consumer Complaint Redressal Regulations, 2012.

I therefore demand the following within 48 hours:

Written admission of prolonged service failure
Immediate restoration OR termination without penalty
Full refund / pro?rated refund for the non?service period
Withdrawal of any tariff revision or billing demand
If this matter is not resolved within the above timeline, I will escalate the same to TRAI (TCCMS), Department of Telecommunications (DoT), and Consumer Disputes Redressal Commission without further notice.

This email should be treated as a formal legal notice.