[Resolved] Tikona — No proper internet, no proper service, fake promise and unsatisfactory resolution.

Amitksingh473

from Rajkot, Gujarat

Address:

New Delhi, Delhi, 110076

My name is amit kumar singh, as i got the tikona connection on 10/7/2016, but i am facing the problem that i am not getting the internet properly, everytime the internet keeps dropping. I ahve complaint to the tikona customer care plenty of times, but they have not fixed my issue yet, everytime they use to give fake promises, they said that the technician will visit my home within 2hrs and fix my problem. But no one came. I complaint on 11th july, and till now no one came and fix my problem. The customer service team is very irritating, they dont know how to talk properly. And they never gave me satisfactory resolution. When i asked them to refund me my money back, then they said they cant refund the money. It seems i have paid money to a fraud company (Tikona) who is not giving me the service. They just make the people fool for money sake,

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Aug 26, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2016

Tikona Digital Networks Customer Care's response Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed July 13, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Verified Support

Jul 19, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Comments

Amitksingh473

from Rajkot, Gujarat

To be frank your Tikona team is not working at all, you guys are just fooling me around daily, kindly check my call recordings, or else if you want i send send you the recordings, your customer service team and your technical service team is disgusting, they never gave me permanent or proper solution, from past 4 days your team is promising me that they will send me a technical, but no one came. i know you tikona guys are completely fraud and fake, i have never seen a 420 (thief) like you guys. you guys have wasted my time and money a lot. So its better you refund me my full money back, as i am facing the problem of internet from the day i got your service. i am unsatisfied with your service. If you guys dont refund me my full money, them i am gonna file a legal complaint against your company from court, as i have got all the proofs which states clearly that you just cheated me for money sake and never gave me the service.

Amitksingh473

from Rajkot, Gujarat

Hi.

You can check my call recordings and timings at your place, that how many times i have called you in order to get my issue resolved, i am facing problem everyday, and from 8 days i am calling to the customer care, but i never got a permanent solution from your end. I have requested for a technician visit also, but no one came, every time i got fake promises and commitments from your end that the technician will visit my place within 24hrs e.t.c. But no one came.
You guys are just fooling me around, now i am completely frustrated and irritated by your service and promises. So its better you guys refund me my full money back, i dont want your service any more.

Thanks & Regards
Amit Kumar Singh.