[Resolved] Tikona — No refund after cancelling account | |||
My user ID with Tikona is [protected]. I have stopped usage since November 2015 requesting the Tikona account to be closed. I have made over 20 calls and spent hours on the phone speaking to Tikona customer care and supervisors and only heard lies from them that the account is cancelled or terminated then I was informed that the account is not cancelled and also that the check is despatched and later was told it is not despatched. I am tired of these lies as Tikona is worst in Internet service and also in resolving complaints. How can a company take over 3 months to issue a cheque to refund the advance I had paid to them but later closed my account. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Menezes,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Mar 04, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care