[Resolved] Tikona — no refund processed and false answers every time

[Resolved] Tikona — no refund processed and false answers every time

S Suyog5644 from Mumbai, Maharashtra

I have paid amount of rupees 3257/- online for the new broadband connection, the executive came and check but no installation done, i called customer care and asked for the refund on 14th october 2019, they told me the refund would be processes within 15 days, now one month has passed no status of refund, i have called the customer care several times but they always give fake answers, i have sent several mails to [protected]@tikona.in but only got auto-reply mail. In short they have no intention to refund money of customer. I hope this message of mine will be noticed! My details are as below, My tikona user id is - [protected] Billing account number:[protected] Customer account number:[protected] Srf number: [protected] Was this information helpful? No (0) Yes (0)
Nov 28, 2019 Complaint marked as Resolved I got my refund via cheque. But the company refund money after posting complaint here on this portal. I got the refund cheque after 45 days which is very long and they even did not communicated anytime since logging complaint. This is worst company in market. Will suggest to all that log complaint and try escalating by collecting valid proofs Tikona Digital Networks customer support has been notified about the posted complaint. Nov 10, 2019 Updated by Suyog5644 i even have the call recordings as a proof. Verified Support Nov 11, 2019 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution. Regards, Tikona Care. Nov 15, 2019 Updated by Suyog5644 Why should i again post on Tikona Forum when i have already posted complaint on this valid portal. Request to do not waste time of customers and talk about processing the refund. Nov 15, 2019 Updated by Suyog5644 I have Already posted all the required details including user ID and customer ID. pathetic service !!! Nov 18, 2019 Updated by Suyog5644 Misleading and false terms and policy of Tikona Forum where they ask to post the complaint. Any company reserves no right to change terms and conditions without notifying their current customer. See the fake tikona policy phrase as below " Tikona reserves the right, at its sole discretion, to amend the Terms o[censored]se and/or the Guidelines at any time without notice. " Nov 20, 2019 Updated by Suyog5644 Today is 20th Nov 2019 and still i have heard nothing regarding this complaint of mine, no call, no message and no email from tikona. I doubt is there a use by posting complaint here
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