Tikona — No resolution for more than 3 weeks, totally unsatisfactory | |||
Iam Abul Kalam Asath. My customer no is [protected].my tikona connection is not wroking properly for more than 3 weeks.and stopped working last week.so i raised the complaint by calling customer care on 07-jun-2014.they said they will fix the problem .but i received the message saying that my propblem had been fixed. but no one has visited my home or fixed the problem.after that i have raised 2 more complaints but there is no use. So i need the disconnection immediately this is totally eating my time and money with frustration. tikona customer care is working on disconnected basisc.the service engineers are closing the incidents without visiting the customers place even without fixing the problem. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
this is totally false statement.
then why the service request has been closed,
then why the service engineer is not picking the phone,
then why there is no update from tikona customer care?
if i need to get the update from tikona then do i need to write the comment on Consumercomplaint website .if so what is the purpose of your customer care ?
i dont want to trust you people, please disconnect. tikona connection is like the corporation water, we cant predict whent it will work .
this is the worst internet service i ever seen in my life.Please dont cheat the people in the name of business.
then why the service request has been closed,
then why the service engineer is not picking the phone,
then why there is no update from tikona customer care?
if i need to get the update from tikona then do i need to write the comment on Consumercomplaint website .if so what is the purpose of your customer care ?
i dont want to trust you people, please disconnect. tikona connection is like the corporation water, we cant predict whent it will work .
this is the worst internet service i ever seen in my life.Please dont cheat the people in the name of business.
below are the total service request i have made so for (with in the year ). the recent 4 are for the current issue and all are closed without any resolution .so dont give false informations
1-[protected]
Closed
09/06/2014
1-[protected]
Closed
07/06/2014
1-[protected]
Closed
06/06/2014
1-[protected]
Closed
29/05/2014
1-[protected]
Closed
07/02/2014
1-[protected]
Closed
06/02/2014
1-[protected]
Closed
04/02/2014
1-[protected]
Closed
03/02/2014
1-[protected]
Closed
29/12/2013
1-[protected]
Closed
29/11/2013
1-[protected]
Closed
28/11/2013
1-[protected]
Closed
28/11/2013
1-[protected]
Progressing
06/08/2013
1-[protected]
Closed
16/06/2013
1-[protected]
Closed
12/05/2013
1-[protected]
Closed
09/06/2014
1-[protected]
Closed
07/06/2014
1-[protected]
Closed
06/06/2014
1-[protected]
Closed
29/05/2014
1-[protected]
Closed
07/02/2014
1-[protected]
Closed
06/02/2014
1-[protected]
Closed
04/02/2014
1-[protected]
Closed
03/02/2014
1-[protected]
Closed
29/12/2013
1-[protected]
Closed
29/11/2013
1-[protected]
Closed
28/11/2013
1-[protected]
Closed
28/11/2013
1-[protected]
Progressing
06/08/2013
1-[protected]
Closed
16/06/2013
1-[protected]
Closed
12/05/2013
after raising all concerns, the technician visited on monday(16-Jun-2014).and he confirmed that there is a new building raised between the Access point and the receiver.since there is no other access point nearby, the technician advised me to go for disconnection.
But this tikona customer care is totally providing worst service, after sending couple of emails they are not working on disconnection.they always worry about the billing amount alone
i conveyed them very clearly that i need billing adjustment in the generated bill.but they are not working on that as well.i need the disconnection and the billing adjustment should happen ASAP.
But this tikona customer care is totally providing worst service, after sending couple of emails they are not working on disconnection.they always worry about the billing amount alone
i conveyed them very clearly that i need billing adjustment in the generated bill.but they are not working on that as well.i need the disconnection and the billing adjustment should happen ASAP.
Dear customer care,
confirm me the date and time .i don't want to call your worth less toll free no again and again.
you people are totally frustrating.if this is not happening immediately then i will sue you and demand the huge amount.dont take this as easy one. All the records are in this form itself.
confirm me the date and time .i don't want to call your worth less toll free no again and again.
you people are totally frustrating.if this is not happening immediately then i will sue you and demand the huge amount.dont take this as easy one. All the records are in this form itself.
The tikona is waste thing i ever seen in my life.they have raised the disconnection but no one has come and collected the Modem yet.
i have called up the guy harishankar of HR info tech .but this guy is totally un ethical and talking very differently .he is not even considering the customers as a customer.
Tikona has to choose the vendors properly .in my case the vendors irresponsibility made more difficulties.
i have called up the customer care to take back the modem still there is no response...
These guys are working very disconnected manner.hope no one is tracking the incidents, requests properly .total mess up in management.
i need the fix asap .otherwise i will lodge the complaints
i have called up the guy harishankar of HR info tech .but this guy is totally un ethical and talking very differently .he is not even considering the customers as a customer.
Tikona has to choose the vendors properly .in my case the vendors irresponsibility made more difficulties.
i have called up the customer care to take back the modem still there is no response...
These guys are working very disconnected manner.hope no one is tracking the incidents, requests properly .total mess up in management.
i need the fix asap .otherwise i will lodge the complaints
iam still waiting for the modem to be collected from my end...
if you are not collecting your modem then its upto you, i will not take any responsibility on this.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed June 11, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care