[Resolved] Tikona — no response to my refund request | |
Respected sir, i paid rs3394 as booking amount with ref#igagvofsb9 to tikona for a new internet connection. Due to unavailability of network in my area tikona is unable to provide service. Tikona is not responding to my refund req for my uid [protected]. On 21st august 2019 i requested for new internet connection from tikona (Internet service provider). I tried calling customer care number[protected] but my call is not getting responded neither they providing any information related with my refund. I tried mailing the appellate authority til. [protected]@tikona.in of tikona but i am not getting any help from appellate authority too. Was this information helpful? | |
Sep 15, 2019 Complaint marked as Resolved Not yet resolved, it is still pending Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 02, 2019 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution. Regards, Tikona Care. Sep 15, 2019 Updated by singhamitsingh Respected sir, I Amit Kumar Singh, On 21st of August I requested for a new subscription and for new connection I paid Rs3394 but due to non feasibility of network in my area the connection could not be done. I tried calling customer care number but I didn't get proper status of request. As it was Mentioned in my email that in case of our inability to install your connection due to speed or any other issue, the paid subscription amount will be completely refunded within 7-10 working days from the date of declaration of non-feasibility. It has been more than 20 days now, yet I have not received my refund back. My User ID is [protected] and registered mobile number is [protected]. It is my request to you to take appropriate action in this regard. Please do needful to initiate my refund. Thanking you My complaint is not resolved till day, I am sending details as screen shot of email sent by Tikona and payment done by me. Regards Amit singh    | |
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