[Resolved] Tikona — No Service and No Refund

SohilSurti

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 380028
Website:	www.tikona.in

My net connectivity is stopped since last more than 2 months and my location is now in non-feasible area. However, Tikona is now telling that they cannot refund my money and I can try to use it somewhere else. So, should I change my house to use your connectivity.

A representative - Aarti T. called me stating that I should adjust even if connection is not very good.

Regards,
Sohil S.

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May 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Surti,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Oct 09, 2016

Updated by SohilSurti Dear Tikona,

It has already been more than 2 months and you are saying that resolution is in process. Are you joking? Do you think a business can wait for the internet to start again for more than 2 months?

Regards,
Sohil S.

Oct 16, 2016

Updated by SohilSurti I am sure, you are an irresponsible company and would not care about the customer. I am going to complain in consumer forum tomorrow.

Regards,
Sohil S.

Oct 16, 2016

Updated by SohilSurti I have already registered the complain on http://consumerhelpline.gov.in/. (51665).

Regards,
Sohil S.

Nov 02, 2016

Updated by SohilSurti No resolution till now. Worst service I found till date.

Verified Support

Nov 03, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Surti,

Greetings from Tikona.

As per confirmation received from our Network Team, your location is inappropriate for quality service.

Our team is constantly working towards improving the connectivity at your end and we thank you for giving us an opportunity to serve your building as our network node.

Our team will contact your building authorities to discuss the services and features of Tikona.

This process might require some more time. While this process is ongoing, you may be able to use our service however, you might face intermittent issues sometimes.

We appreciate your patience and kind support.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Nov 06, 2016

Updated by SohilSurti Received a call from your executive regarding our building details last month. Are you joking or it is your strategy to keep wasting time till the customer stops taking follow-ups from you. 3 months over and still going on. Your company is a fraud company and is just passing the time.

Nov 13, 2016

Updated by SohilSurti You are a fraud company. I will take you to the court.