[Resolved]  Tikona — No service only fake bills and recovery agents

THis is a post to alert all the citizens to be aware of Tikona's modus operandi. They are very unethical company with no sense of customer service. Following is my experience and I have email and documentary evidence to back it. A simple google will give you an idea about the number of customers cheated by this company. 1. I had applied for a broadband connection from Tikona broadband in June 2014. Immediately after installation, the internet was not working. The installation guy wasn't able to actually get it work properly. He managed to give me a demo with a demo account which had a good bandwidth. The speed was acceptable but the network kept dropping. He assured me that once I get my individual account, the network will be stable since that was a demo account. Sounded logical to me and so I gave him a deposit for three months and signed up for an account. 2. After a couple of days the account was activated but it had the same issue. The connection would drop very very often. I called up the sales guy who came with his technician. This time however, he admitted that his person is not skilled enough to fix the issue. He suggested I call the customer care. I called the customer care several times, who told me they would only debug this over the phone. They don't have anyone to visit and fix issues. Since I'm technically qualified myself I agreed to help out. The tech support would give really ridiculuous steps to fix the issue. Things like disable wifi and try LAN, despite telling them that I can connect to the router configuration. Nevertheless, I did it over and over again. After which I gave up. Every time I call them they would do something and it will work for a short while after which the connection would drop. 3. I followed up with customer care several times requesting to repair. Even after a month they didnt fix the network. Finally after a month I sent them a mail requesting termination. No action was taken from Tikona . 4. I decided to forget my deposit, since I knew they were cheating me and it was better I forget my deposit and bury the issue. 5. After three months they have started sending me bills and demanding additional payment. They were claiming I used 200GB of data during the period my entire family was overseas. I have immigration stamping to prove this. I dont even know what kind of package gives 200GB download in a month? 6. I refused to pay them anymore and now they have started sending recovery agents who come and harass my family. I've logged a complain with the consumer court . The complaint id is :119055.4.2014. I am going to file a FIR shortly in the police station. Anyone looking to apply to Tikona, please stay away from them . Very very unethical company. Complete cheats...