Tikona — No service provided

Address:Chennai, Tamil Nadu, 600119
Website:www.tikona.in/login

This is to bring attention of you towards the unprofessionalism showed by Tikona networks .

We use Tikona Digital Netwoks in our home .
Our cutomerID is " [protected] " .
We started facing issue of not getting internet service properly to our home from almost a month .

Its like internet will not get connected or it will show as limited after connecting to network but internet never connects .

We had called customer care service of Tikona so many times and all we got is just excuse and promises but not a solution.

Now its like more than 10 days we are not getting internet connection in our home .
If tikona is not able to provide service to us then why should we pay to them.

I would like to lodge a complaint regarding this fraud behaviour of Tikona .
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Nikhil,

Greetings from Tikona.

Please be assured that your concern listed Feb 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Nikhil,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in


Regards,
Tikona Care

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