[Resolved]  Tikona — No solution for connectivity issues

Address:Ghaziabad, Uttar Pradesh

Hi, I have been facing connectivity issue since 19th Nov 2014 and i called Tikona customer care several times.Each time they told me that issue would be resolved in next 3 or 4 hours.But after 2 days now when i call them they put my call on hold for 20-30 minutes. My last complaint no was 1-[protected] and they have closed my complaint without solving the connectivity issue. Also I have given complaint no# to Mr. Ashok Kumar (Mob No# [protected]) dealer of tikona broadband services, but he didn't response on my complaint & ask me to call customer care again (very rudely).From the last 2-3 days he is not receiving my call. Customer care also not listening to the connectivity issue which i am facing. They are not professional people.So please try to teach them a lesson. My details: ID: [protected] Name : Pankaj Kumar
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Aug 14, 2020
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Comments

Dear Pankaj,

Greetings from Tikona.

Please be assured that your concern listed Jan 10, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Arora,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona Care

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