[Resolved]  Tikona — no team helping in cancellation and refund.

Address:	Pune, Maharashtra, 411014
Website:	Tikona.in

Hello,

Prakash bajpai/ vinay kakkar,

To whomsoever it may concern.

I hope this is going to the correct person who is a bit sensible then other so called customer service and their escalation team.

I've had my worst experience so far by any of the website or online/customer service.

I took the renowned tikona connection on 5th aug (Paid for 3 months in advance) and from the very day i'm facing connectivity and speed issue. Like any other customer, i contacted the cs for registering my complaint and the response i received convinced me that i've invested my money at the wrong place. They said, "please adjust and co-operate with us as we can't do much about it". It completely taken me a back, after 6-7 hrs of new connection you are asking me to adjust?

I kept on raising complaint for 7-10 days, talking to their executives every now and then but issue was still unresolved. I had no time to waste so i stopped contacting them as they are completely useless.

Now, for past 10 days again, i'm contacting tikona to discontinue my connection because of the services i'm getting what i've paid for. But still with no surprises, the issue is not resolved and every day some one (Who calls them self as senior associate/floor supervisor) calls me and literally beg for giving them last chance to resolve the issue. I was very clear and specific that i don't want to continue with tikona and want my refund back for the amount i've paid in advance. Now, these people are saying so confidently that refund is not possible.

Wow...!! Isn't it?

I've paid for 3 months, the internet is not working fine for a single day, i want to discontinue with these harassing services, now you tell me that i won't get my refund back?

Every day i'm asking them for manager callback as but still no call back is made from their end.

Being in a customer service industry, please learn basic ethics & escalation process. No one has rights to "say no to escalation".

I personally feel that the people working their are completely illiterate, talk nuisance, has disability o[censored]nderstanding & being paid for harassing customers.

Please go through all my conversation with your employees so far. It would be helpful for you to understand what harrassment i have gone through. Also, it would help you understand what your team/employees are doing.

(Please improve your services provided by customer care)

If you're still left with some decency, take your connection back and refund my full amount without any delay.



Thanks,

Yadi

User id: [protected]