Tikona — Not able to close account even after several request

Address:

Thane, Maharashtra

I am using tikona service from[protected]. I made payment of Rs.3315 for six months.My userid is[protected]. I made a shifting request on 27 April 2015 (1-[protected]). After being contineous following up no representative come to collect the instrument on my old address. On 3 May 2015 i got call from [protected] for deinstallation of instrument by that time i was relocated to my new address so i requested tikona technician to deinstall the instrument which was on terrace of my old address. I called on same number and again requested him to give the receipt for deinstallation, He told me that he has updated about the deinstallation in the system. I have call log of all calls form tikona, after two three days same phone number was on out of covrage area till date.Currently i have rest of equipment with me. After 3 may 2015, i called tikona customer care for several time but no success to get my shifting request done on my new address.on 8 may 2015 (1-[protected]) i made request to disconect (close) my tikona account. I got call from tikona representative to hold my existing connection but i told her to close my account she accepted the same and told me that it will take around 15-20 days to close account Its been more than 30 days and i did not got any replay form tikona's side.I have hardly used 2 months subscription out of my six months subscription. Please dont give trouble to me refund my 1700 RS. I am ready to complete all formalities before closing my account. I have all evidances with me and I can prove that I have paid and cleared all dues till my disconnection date 8 may 2015. I am going to file case with consumer court if tikona wont close my account.