[Resolved] Tikona — Not able to get proper service and not refunding the subscription amount

deepakkm007

from Gurgaon, Haryana

Address:	Bangalore, Karnataka, 560056
Website:	Www.tikona.in

My user Id [protected], I took the connection on Feb 28th 2017 and made the payment.But I started using the service and activated thorough otp on March 8th 2017. Since then I'M not able to use the service properly.U can check in the usage history of my ID.I have called customer care gell number of times, but I have not got any relived solution.I demand for withdrawAl of subscription, but even then no response.Service engineer visited house and no remedy though.I sincerely request you to provide the solution from those ISP.
THANKING YOU
Deepak KM

Was this information helpful?

No (0)

Yes (0)

Apr 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.