[Resolved] Tikona — not disconnected due to their mistake and threatening me

Mohamed Haleem

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600016

Hi,
I was using tikona broadband connection (Connection id[protected]. Due to low speed in my area, i have decided to move to other broadbands. So, i asked their executive venkat ([protected]) to disconnect the connection. He is the one who have given me the connection in first place. He told he will disconnect if i pay the outstanding for him. That is rs. 1023. So i have given him the due amount. The last data i have used their conenction was on march 18. Still i paid for one more month and asked them to disconnect. But the tikona executive didnt disconnected the connection and my next month bill also generated. Now they are threatening with a case against me from a lady neha sharma ([protected]). This is a blatant cheating company.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 28, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Verified Support

Jan 26, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.