[Resolved]  Tikona — not disconnecting my connection even after confirmation mail

I requested for surrendering my connection on 31st aug 2019. I called the customer care and informed the same. Also i stopped using the service from 31st aug 2019. I called customer care and confirmed my request to surrender. At the time they said as the cycle is started on 15th aug (Mine is a 3 months billing plan) they will close it on 14th sep'19 and will close the bill. Now after repeated follow ups i got a mail that my connection is cancelled but the billing cycle will extend till nov'19 as it is a 3 months billing cycle. If i opted for disconnection and not using the connection why should they extend upto 3 months. Today when i called the customer care the senior deck executive informed that there won't be any bill hereafter. But after seeing the bill due date they are cheating will raise another bill for not using the connection also. I have recorded both the conversations so that when they raise unwanted bill i can raise it with concerned authority. Also every time they call and ask me to use the connection or transfer it friends or relatives. If a customer don't want a connection why should they harass him like this