Tikona — Not disconnecting my request for disconnection.

indereals

Aug 4, 2021

Address:

Tikona Broad Band Mumbai

I have raised the issue of disconnection of my internet connection to Tikona. Till date there is nil progress, as Tikona has yet to accept my request.
I had received email from Tikona on 2.08.2021, but there are certain discrepancies in the email.

It is stated that Tikona will stop charging rental from 6 th June 2022. I wish to state that the year is 2021 and not 2022. This means that Tikona will still charge me rental from 6 th June 2021 to 6th june 2022.This is not acceptable, as I am not using the services any more, why should I pay for services for one year, which I am not using?

I have already disconnected the power supply to equipment of Tikona and therefore there is no chance of any accidental use of the services.

As Tikona has already stated, there are no outstanding dues on my behalf.
I have again requested Tikona to kindly send their representative to collect their equipment from my premises . I have also ask the company & its executive not to call /email me for retention or any other proceedings.
I have still not recieved any meaningful communication from Tikona about my complaint. I strongly suspect that Tikona is trying to dupe me, by planning to charge me rental for the equipment which I have repeately insisted to collect from my home. Why it is so difficult to understand by Tikona that I want to terminate my broadband connection service.
I am enclosing the copy of the cunning crafted email sent by Tikona.
I wish to resolve this matter immediately.

Was this information helpful?

No (0)

Yes (0)

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Aug 05, 2021

Updated by indereals Tikona is not allowing to post complain on forum.tikona.in

This is to inform you that Tikona has sent email on my email id on 5.08.2021.

Tikona is claiming that my service is in use, when I have already disconnected the power supply to Tikona equipment, so how can the service be active and any chance o[censored]sage. There is no usage of Tikona internet service after 2nd July 2021.

I have documentary proof from Tikona that there has been zero usage since 2 nd July 2021, the facts can't be contradicted.

I just can't understand how Tikona can charge me for the broadband service which has not been used.
This is a very pathetic attempt by Tikona to dupe customers, this only highlights the true character of the company.

I am enclosing the proof for your kind enlightenment. Please be free to contradict the facts and prove me wrong.

There are no outstanding dues, on my account.

I am not willing to pay any bills for any service which I am not using. This is a democratic country, I have freedom of choice to protest against injustice.
I am complaining to enlighten about the harassment tactics of Tikona.

My request to collect Tikona equipment from my premises is being continuously ignored, Tikona is not willing representative to collect the equipment. Tikona plans to charge f rental for the equipment, which they are themselves not collecting .

May 17, 2022

Updated by indereals I had lodged three complaints earlier against Tikona Broadband about the harassment, the result has not been successful. They have acknowledged my request for termination of connection and left me alone till now . Tikona broadband has started harassment again for renewal of service which I am not using and have no wish to use in future. I am enclosing all the communication and proof of clear dues for my case.
I owe Tikona Broadband nothing, yet they have sent me the mail/text message for renewal of the non existence service.
I wish to ensure that this is last time they will harass me, as I am aware of the harassment tactics of Tikona Broadband.
Please take suitable action against this fraud company and kindly resolve the matter.