Tikona — not getting internet speed as promised. internet goes off often. cheated, with plan speed and money

Address:

Nalasopara West

I have purchased tikona a month ago as only this internet company was providing internet during lockdown. I had purchased 10mbps unlimited.
But when i checked they had given me 10mbps with 15gb limited..
The speed i get is 00.1kbps. I am really very frustrated i had written many mails to tikona care stating to refund my money back, or to resolve the issue but yet nothing has done.
I work from home and i am not getting my desired salary because internet is not working
When i write them email they say i need to upgrade my plan. My work from home is done on my phn data also. But as my phn ia not working properly need to take internet connection.
Pls help me with this fraud company. Pls help me.